Terms of Service

Last updated: January 2025

Welcome to Cloud Bridge. These Terms of Service govern your use of our website and IT services. By accessing or using our services, you agree to be bound by these terms.

1. Services

Cloud Bridge provides IT infrastructure solutions including but not limited to:

• Enterprise servers and hardware solutions
• Network infrastructure setup and maintenance
• Professional workstations
• Website and mobile application development
• CRM and ERP system implementation
• Technical support and maintenance

2. User Responsibilities

When using our services, you agree to:

• Provide accurate and complete information
• Use our services only for lawful purposes
• Not interfere with or disrupt our services
• Maintain the confidentiality of your account credentials
• Comply with all applicable laws and regulations

3. Service Level Agreement

Our commitment to you includes:

• Professional service delivery by qualified technicians
• Response to support requests within 24 business hours
• Transparent pricing and project timelines
• Regular project updates and communication

4. Payment Terms

Payment terms are established in individual service agreements. Generally:

• Project-based work may require deposits before commencement
• Recurring services are billed according to agreed schedules
• Payment methods will be specified in your service agreement

5. Intellectual Property

Unless otherwise agreed in writing:

• Custom software and applications developed for clients become client property upon full payment
• Cloud Bridge retains rights to general methodologies and frameworks
• Third-party software remains subject to their respective licenses

6. Limitation of Liability

To the maximum extent permitted by law, Cloud Bridge shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of our services.

7. Termination

Either party may terminate services according to the terms specified in individual service agreements. Upon termination, you remain responsible for any outstanding payments.

8. Governing Law

These terms shall be governed by and construed in accordance with the laws applicable in the jurisdiction where Cloud Bridge operates.

9. Contact Information

For questions about these Terms of Service, please contact us:

• Email: info@cloudbridge-mea.com
• Phone: +20 106 885 5422

10. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Continued use of our services constitutes acceptance of the modified terms.